Refund policy
Return & Refund Policy — The Esthe Lounge
Last Updated: December 7th, 2025
Thank you for shopping with The Esthe Lounge. We value your business and want you to be confident in every purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for both online and in‑store purchases.
1. All Sales Final on Certain Items
Due to the nature of professional beauty and skincare products, some items cannot be returned, including:
• Opened or used products
• Skincare, cosmetics, or chemical items
• Items without original packaging
• Clearance or final‑sale items
• Digital or downloadable content
• Workshop or certification fees (see Section 6)
These restrictions help ensure product safety and hygiene for all customers.
2. Return Eligibility
To qualify for a return or exchange, items must be:
• Unopened
• Unused
• In original packaging
• Returned within 14 days of purchase
• Accompanied by a receipt or proof of purchase
We reserve the right to deny returns that do not meet these conditions.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery or pickup.
We may request photos or additional details to process the claim.
If approved, we will offer:
• A replacement
• Store credit
• Or a refund (case‑by‑case)
4. Refunds
Approved refunds will be issued to the original payment method.
Please allow 3–7 business days for processing, depending on your bank or payment provider.
Shipping fees are non‑refundable, except in cases where we made an error.
5. Exchanges
Exchanges may be offered for eligible items if:
• The product is unopened and unused
• The requested replacement is in stock
If the replacement item is unavailable, store credit may be issued.
6. Workshops & Certifications
All workshop and certification fees are non‑refundable.
If you cannot attend:
• You may request to reschedule for a future date (subject to availability)
• You may transfer your spot to another licensed professional
No‑shows without notice are not eligible for rescheduling.
7. Shipping Returns
If returning an item by mail:
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• We are not responsible for lost or damaged return shipments
Please contact us before sending any return to receive instructions.
8. In‑Store Returns
Items purchased in‑store must be returned in person at:
The Esthe Lounge
8129 Florence Ave, Downey, California Suite 202, 90242
Store Hours:
Mon–Fri: 10am–5pm
Sun: 10am–4pm
9. Contact Us
For questions about returns or refunds, contact us:
Email: theestheloungedowney@gmail.com
Website: theesthelounge.com
Last Updated: December 7th, 2025
Thank you for shopping with The Esthe Lounge. We value your business and want you to be confident in every purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for both online and in‑store purchases.
1. All Sales Final on Certain Items
Due to the nature of professional beauty and skincare products, some items cannot be returned, including:
• Opened or used products
• Skincare, cosmetics, or chemical items
• Items without original packaging
• Clearance or final‑sale items
• Digital or downloadable content
• Workshop or certification fees (see Section 6)
These restrictions help ensure product safety and hygiene for all customers.
2. Return Eligibility
To qualify for a return or exchange, items must be:
• Unopened
• Unused
• In original packaging
• Returned within 14 days of purchase
• Accompanied by a receipt or proof of purchase
We reserve the right to deny returns that do not meet these conditions.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery or pickup.
We may request photos or additional details to process the claim.
If approved, we will offer:
• A replacement
• Store credit
• Or a refund (case‑by‑case)
4. Refunds
Approved refunds will be issued to the original payment method.
Please allow 3–7 business days for processing, depending on your bank or payment provider.
Shipping fees are non‑refundable, except in cases where we made an error.
5. Exchanges
Exchanges may be offered for eligible items if:
• The product is unopened and unused
• The requested replacement is in stock
If the replacement item is unavailable, store credit may be issued.
6. Workshops & Certifications
All workshop and certification fees are non‑refundable.
If you cannot attend:
• You may request to reschedule for a future date (subject to availability)
• You may transfer your spot to another licensed professional
No‑shows without notice are not eligible for rescheduling.
7. Shipping Returns
If returning an item by mail:
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• We are not responsible for lost or damaged return shipments
Please contact us before sending any return to receive instructions.
8. In‑Store Returns
Items purchased in‑store must be returned in person at:
The Esthe Lounge
8129 Florence Ave, Downey, California Suite 202, 90242
Store Hours:
Mon–Fri: 10am–5pm
Sun: 10am–4pm
9. Contact Us
For questions about returns or refunds, contact us:
Email: theestheloungedowney@gmail.com
Website: theesthelounge.com