Shipping policy

 Shipping Policy — The Esthe Lounge
Last Updated: December 7th, 2025
Thank you for shopping with The Esthe Lounge. This Shipping Policy explains how we process, ship, and deliver orders placed through theesthelounge.com or in‑store.

1. Order Processing Times
Orders are processed Monday through Friday during business hours.
• Standard processing time: 1–3 business days
• Orders placed on weekends or holidays will be processed the next business day
• Processing times may be longer during sales, holidays, or high‑volume periods
You will receive a confirmation email once your order is placed and another when it ships.

2. Shipping Methods & Delivery Times
We offer nationwide shipping within the United States.
Delivery times depend on the carrier and your location. Typical delivery windows:
• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (if available)
Delivery times are estimates and not guaranteed.

3. Shipping Rates
Shipping rates are calculated at checkout based on:
• Order weight
• Shipping destination
• Selected shipping method
Any promotional free‑shipping offers will be clearly stated on our website.

4. Local Delivery (Downey, CA Area)
We offer local delivery for qualifying orders:
• Orders over $250
• Within a 5‑mile radius of our Downey location
• Delivery times vary based on availability and scheduling
We may contact you to confirm delivery details.

5. In‑Store Pickup
Customers may choose free in‑store pickup at:
The Esthe Lounge
8129 Florence Ave, Downey, California Suite 202 90242
Mon–Fri: 10am–5pm
Sun: 10am–4pm
You will receive a notification when your order is ready for pickup.

6. Incorrect or Incomplete Addresses
Please double‑check your shipping information before placing an order.
We are not responsible for:
• Delays due to incorrect addresses
• Lost packages caused by address errors
• Additional shipping fees required to resend returned packages
If a package is returned to us due to an incorrect address, the customer is responsible for reshipment costs.

7. Lost, Stolen, or Damaged Packages
Once an order is shipped, responsibility transfers to the carrier.
We are not liable for:
• Lost packages
• Stolen packages
• Delays caused by the carrier
If your package arrives damaged, contact us within 48 hours with photos so we can assist with a claim.

8. Tracking Information
Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 24 hours to appear.

9. International Shipping
At this time, we do not offer international shipping outside the United States.

10. Contact Us
For questions about shipping or delivery, contact us:
Email: theestheloungedowney@gmail.com
Phone: 562‑500‑8801
Website: theesthelounge.com